Governments and organisations world over are adopting new ways to become more responsive and accountable in the way they operate. A key imperative is to have a robust system in place that manages all inward/outward as well as inter/intra departmental correspondences. These correspondences carry critical information; which if delivered accurately and on-time, can enhance the productivity of government agencies immensely.
Owing to the large volumes and nature of these correspondences that involves multi-level collaboration between various stakeholders, a majority of the resources are spent on tracking and administering them, rather than in taking appropriate actions. Complexities in processing result in increased costs, higher turnaround time and noncompliance, which may bear several financial and nonfinancial implications
Organizations in the public sector need a system that streamlines the complete lifecycle of a correspondence – From origination to dissemination; with smart capabilities for sorting, processing and communicating correspondences across departments.
BARQ Correspondence Management System provides a unified platform to manage all Government to Citizen (G2C), Government to Business (G2B) and Government to Government (G2G) correspondences. Built on our custom-made Business Process Management (BPM) and Document Management platforms, it transforms the day-to-day operations at all levels of administrative hierarchy by automating key stages of correspondence management.
Correspondence management is a fundamental business function for enterprises across industries. From banking and insurance to healthcare, retail, travel, and government — whatever your field, communicating with clients or constituents through correspondence is a requirement.
Users get frustrated when they receive inconsistent messages from different channels or delayed communications that are riddled with errors. BARQ enables the fast assembly of correspondence from both pre-approved and custom-authored content. You can customize when needed, attach documents, and include interactive components that make your message more compelling. Built-in, end-to-end document security protects sensitive information, no matter how you send it.
Manual document assembly and management wastes millions of dollars in time and expenses and ends up in lost opportunities. Keep cost and complexity in check with BARQ. Easy-to-use design interfaces and streamlined management support complex requirements across systems, workflows, and business rules, removing the obstacles to creating and delivering timely correspondence that meets the needs of your clients and stakeholders. You significantly reduce processing time and the average cost per transaction, saving money and resources while improving the quality of your communications.
Inconsistent messaging and poor-quality correspondence damage your brand and impact your organization. BARQ centralizes business rules and provides access to a repository of pre-approved content to ensure that your customers receive the same messages through any channel. Ensure quality control by sending completed correspondence to back-end processes for review and approval. Process control and audit trails with change history increase visibility and enforce continuous compliance.
Turn one-way communications into two-way dynamic interactions by connecting correspondence to business processes. BARQ is an enterprise platform that integrates with your systems and processes to help you create easy-to-use interfaces for front-line employees and consistent, interactive, and compelling communications for your customers and stakeholders.