The way in which work gets done is changing how business applications are developed. That’s where CATEC Application Development can help.Backed by expertise from thousands of successful implementations regionally, CATEC works directly with customers to overcome today’s challenges, combining the right technologies and skill sets. We approach enterprise application development by putting the user experience front and center. As a Gold partner for Microsoft, distinctive Agile development credentials, and with hundreds of successful Microsoft .NET application implementations we can help you maximize value from your applications and drive digital transformation. Our Application Managed Services give you the option of allowing CATEC to manage the applications you create using a business-centric service level agreement designed to surpass in-house service, at a lower cost.
CATEC Application Development solutions focus on building enterprise applications, which reflect the changing work environment.
We provide standard architectural design patterns and guidelines to establish consistency across your entire portfolio. That integration ensures all your systems are working and communicating seamlessly.
CATEC’s consumer applications can help you manage the brand and purchase experience, while delivering greater value to your customers.
CATEC’s Application Modernization solutions helps you transform legacy technology. They provide an agile platform to accelerate time-to-market for new business applications, soyour enterprise can work in ways that align with your business strategy — opening doors to new opportunities and reducing costs.
CATEC’s domain expertise in Microsoft Dynamics CRM solution configuration, customization and implementations ranges from customer interfacing planning to end-to-end relationship management.
Microsoft Dynamics CRM is designed to serve a wide variety of organizations and businesses. And while CRM is a tremendous tool out-of-the-box for just about any type of company, there is still room for adjustment. It is understandable that the needs of a technology service company are much different from the needs of an online sales business. Yet they can both use Microsoft Dynamics CRM to enhance their business practices. However it is likely that in order to gain the most out of CRM, the two companies will need to use the software a little differently.
This is where CATEC come in; configuration/customization services that can help tailor the CRM software to your individual needs. We follow an 80/20 philosophy where 80% of the features used are out-of-the-box and 20% are customized to your needs. We are experts in the .Net framework and are more than capable of working with you to meet your needs. For example, you may need to develop complex integrations with other applications, or maybe you need a custom screen, custom reports, or even a complex business workflow. The point is we can help you take the next step in maximizing your use of Microsoft Dynamics CRM in order to make your business run efficiently.
Whether you are Microsoft Dynamics CRM user or still evaluating CRM solutions, CATEC is here to help provide you the guidance on “next steps.” With over 10 years of experience with CRM, we understand how to maximize the return on investment (ROI) for a new CRM solution. To meet your business needs and budget.
Customer Relationship Management Solution for Government
The private sector has revolutionized customer care, and these improvements have accordingly and understandably raised the expectations of individuals and organizations as they interact with their government. People have experienced access to broad customer service options on their own terms, and now citizens and constituents expect seamless, personalized, convenient self-service options for interacting with government organizations across multiple channels at any time of day or night.
Government organizations of all sizes can strengthen these relationships by cost-effectively and efficiently delivering higher levels of prompt, “citizen-centric” service using the same customer relationship management (CRM) tools and technologies widely adopted within the commercial sector.
CATEC’s vision is to create opportunities within government to provide extraordinary value to citizens and constituents as well as to workers and leaders; change the way government runs from within and change the way government interacts with the world. This transformation won’t come by accident. It requires a strategic approach to make that a reality today and sustainable for the future. A well-defined CRM strategy with Microsoft Dynamics® CRM at its center can help governments meet citizens’ expectations for efficient and accessible service, all the while maintaining budgetary integrity.
Microsoft Dynamics CRM is a complete relationship management solution that helps improve collaboration, communication, operational insight and overall efficiencies. Built on and accessed through familiar Microsoft technologies, it provides a flexible and affordable platform that gives government organizations a 360-degree view of citizens’ and constituents’ information and needs in order to quickly and easily resolve inquiries and issues. Microsoft Dynamics CRM automates and streamlines key tasks associated with citizen services, field inspections, case management, grants management, Contracts Management, licensing and permitting and much more, thus empowering government organizations to meet their unique requirements and improve service delivery across all departments and functional areas.